Cookie Policy

We collect information directly from you in a number of ways. One way is through our use of ‘cookies’.

Most websites use cookies in order to make them work, or to work more efficiently, as well as to provide information to the owners of the website. They help us to understand how our customers and potential customers use our website so we can develop and improve the design, layout, content and function of the site.

Cookies are small text files that are placed on your computer’s hard drive by websites that you visit. They save and retrieve pieces of information about your visit to the website – for example, how you entered the site, how you navigated through the site and what information and documentation was of interest to you. This means that when you go back to a website, it can give you tailored options based on the information it has stored about you on your last visit.

Our use of cookies

Some of our cookies are used to simply collect information about how visitors use our website and these types of cookies collect the information in an anonymous form.

Where there is a login process relating to buying products or services from us we also use cookies to store personal registration information so that you do not have to provide it to us again on subsequent visits.

Types of cookies

The cookies we place on your device fall into the following categories:

  • Session cookies
    These allow our website to link your actions during a particular browser session. These expire each time you close your browser and do not remain on your device afterwards.
    Examples include: intercom-session-v0sy2jjt, KW_COMPLETE_PREFERENCES
  • Persistent cookies
    These are stored on your device in between browser sessions. These allow your preferences or actions across our website to be remembered. These will remain on your device until they expire, or you delete them from your cache.
    Examples include: CookieControl, optimizelyEndUserId
  • Strictly necessary cookies
    These cookies are essential for you to be able to navigate our website and use its features. Without these cookies, the services you have asked for could not be provided.
    Examples include: ci_session
  • Performance cookies
    These cookies collect information about how you use our website, e.g. which pages you go to most often. These cookies do not collect personally identifiable information about you. All information collected by these cookies is aggregated and anonymous, and is only used to improve how our website works.
    Examples include: _ga, _gid, _hjid
  • Functionality cookies
    These cookies allow our website to remember the choices you make (such as your user name, language, last action and search preferences) and provide enhanced, more personal features. The information collected by these cookies is anonymous and cannot track your browsing activity on other websites.
    Examples include: KW_TRACK_SIGNUP, KW_V
  • Targeting cookies (also known as advertising cookies)
    These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement on our website and help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers.
    Examples include: _scid, fr, _fbp, _yi

Consent to use cookies

We will ask for your permission (consent) to place cookies or other similar technologies on your device, except where these are essential for us to provide you with a service that you have requested (e.g. to enable you to put items in your shopping basket and use our check-out process).

You can manage your cookie consents here.

How to turn off cookies

If you are uncomfortable with the use of cookies, you can disable cookies on your computer by changing the settings in the preferences or options menu in your browser. You can set your browser to reject or block cookies or to tell you when a website tries to put a cookie on your computer. You can also delete any cookies that are already stored on your computer’s hard drive. However, please be aware that if you do delete and block all cookies from our website, parts of the site will not then work. This is because some of the cookies we use are essential for parts of our website to operate. Likewise, you may not be able to use some products and services on other websites without cookies.

If you do not wish to accept cookies from our website, please leave this site immediately and then delete and block all cookies from this site.

Changes to this policy

This privacy policy was published on 23rd May 2018 and last updated on 19th November 2019.

We may change this privacy policy from time to time, when we do we will inform you via email to your registered address.