Terms and Conditions

1. Information about us

1.1 This website is owned and operated by SimplyCook Ltd. trading as ‘SimplyCook.com’. We are a company registered in England and Wales (company number 09364895). Address for correspondence is 38 Turner Street, London, E1 2AS.

2. The contract between us

2.1 After placing an order on our standard order form, you will receive an email acknowledging that we have received your order. Completing the sign-up process represents your offer to purchase goods from us, which is accepted by us when we send you an email to confirm the order. Our acceptance of your order brings into existence a legally binding contract between us. The contract relates only to the products that we have confirmed in the order confirmation.

2.2 Subscription to our service consists of an initial charge, followed by a recurring charge on a regular basis, currently once every week, two weeks, four weeks or six weeks depending on your selected plan, as agreed to by you upon signing up to our services. You may change the frequency of deliveries in the ‘your account’ section of the website. By entering into this agreement, you acknowledge that your subscription has an initial and a recurring payment feature and you accept responsibility for all recurring charges prior to cancellation.

2.3 By subscribing to our service you are agreeing to pay recurring charges for an indefinite time until cancelled by you or by us. You can cancel at any time (after your first box has been sent & received) and will not be charged for cancellation. If you cancel before the first box has been sent, we reserve the right to cancel your order and provide a refund of the payment. You can re-subscribe at any time following cancellation.

2.4 To cancel your subscription you must log-in to your account section of the website, or alternatively email hello@simplycook.com to request cancellation.

2.5 You may choose to delay or skip boxes whereby we will not take payments for a period as specified by you, after which period we will continue to take payments as set out in 2.2.

2.6 We reserve the right not to renew your subscription at any time without giving any reasons for our decision. We also reserve the right not to authorise a re-subscription

3. Vouchers and Gift Cards

3.1 Free or discounted introductory offers are only available to new users of the SimplyCook Service and one use per household. Only when vouchers have been gifted, or where expressly stated, can previous users qualify for an additional special offer.

3.2 Discounted offers only apply to SimplyCook subscription products, unless expressly stated.

3.3 Free or discounted offers are available only once to any one person.

3.4 Discounts cannot be used in conjunction with any other offers.

3.5 You must provide valid payment details to redeem a free or discounted offer.

3.6 You will be charged the full price for boxes after your free or discounted offer. We will continue to bill you by your chosen payment method for the SimplyCook service until you cancel your regular deliveries.

4. Availability and Delivery

4.1 All orders are subject to acceptance and availability. If a specific dish relating to your order or part of your order is out of stock, we will substitute with an alternative product we deem suitable or contact you by email.

4.2 An estimated dispatch date will be stated in your order confirmation email. This can be subject to change based on stock levels, your delivery address and when you placed your order.

4.3 We only deliver orders within the UK, including Northern Ireland.

4.4 You must notify us of a change of address via email or by updating the relevant area of your account with advance warning. We are not liable to replace or refund any orders that have been delivered to the wrong address.

5. Price and Payment

5.1 The prices payable for goods that you order are as set out in our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.

5.2 Product prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a dispatch confirmation.

5.3 Payment for subscription products must be by GoCardless, Cardsave, Braintree or Adyen.

5.4 Please note that GoCardless Direct Debit payments take 5 days to clear.

5.5 On-going subscription payments will then be taken on the payment dates set out in the dispatch confirmation email, and also displayed in ‘your account’ section of the website.

5.6 SimplyCook does not hold payment card information; this is held with authorised 3rd parties Adyen, Braintree, Cardsave or Gocardless. Upon cancellation of regular deliveries, if regular deliveries are not re-activated within a period of 90 days, we will request that the relevant third party deletes the relevant payment information and/or removes SimplyCook’s ability to charge the payment card. 

6. Risk and ownership

6.1 Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.

7.Refunds Policy

7.1 If you are unhappy with your goods for a legitimate reason such as: missing or damaged contents, or the box did not arrive, we will offer a full refund as long as it can be shown the box product you were charged for was not provided as it should have been.

7.2 Customers can request a refund within 90 days of purchase by returning the unopened product to us in its original condition; customers are liable for return postage.

8. Cancellation by us

8.1 We reserve the right to cancel the contract between us if:


8.1.1 we have insufficient stock to deliver the goods you have ordered;
8.1.2 we do not deliver to your area;

8 1.3 one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers; or

8.1.4 we consider you in breach of our terms and conditions;

8.2 If we do cancel your contract we will notify you by e-mail and will refund charges for any outstanding orders as soon as possible but in any event within 30 days of your order.

9. Liability

9.1 If you do not receive goods ordered within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods (unless this is not reasonably practicable). If you notify a problem to us under this condition, our only obligation will be, at your option:


9.1.1 to make good any shortage or non-delivery;

9.1.2 to replace or repair any goods that are damaged or defective; or
9.1.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.

9.2 Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract.

9.3 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

9.4 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

10. Notices

10.1 Unless otherwise expressly stated in these terms and conditions, all notices from you to us must either be sent via email to hello@simplycook.com or in writing and sent to our contact address at 38 Turner Street, London, E1 2AS and all notices from us to you will be displayed on our website from time to time.

11. Changes to legal notices

11.1 We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

12. Law, jurisdiction and language

12.1 This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

13. Invalidity

13.1 If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

14. Privacy

14.1 You acknowledge and agree to be bound by the terms of our Privacy Policy.

15. Third party rights

15.1 Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

16. Ownership of rights

16.1 All rights, including copyright, in this website are owned by or licensed to SimplyCook Ltd. (trading as SimplyCook.com). Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

Last updated: 1st November 2018