FAQ

Is SimplyCook good value for money?

Our boxes are just £9.99 each and contain four kits to help you cook four delicious meals. This means our recipes usually cost between £3 and £6 per person per meal including the kit and the fresh ingredients. We get this cost so low without compromising on quality because we provide short shopping lists. We find this often works out at 1/3 or less the cost of following similar recipes in recipe books.


Is it just Herbs and Spices?

No! Our chefs create unique flavour blends that contain as many as 18 different ingredients! Our perfectly measured kits may include culinary pastes, infused oils, garnishes, rubs, specialist stocks and herb/spice blends. You won’t find these pots in the supermarkets!


How many does one kit serve / can I cook for more than two people?

Currently our boxes come with 4 recipe kits, each designed for 2-4 people (depending on portion size). Some of our customers like to cook for one and save the rest for later or add a few more fresh ingredients to feed the family!


Can I choose what goes in my box?

Yes, you can choose your initial box from a selection of our most popular dishes. If you fancy anything else just email us once you place your order. After that you can log into your SimplyCook account each time and swap in any recipes you particularly want to cook!


When will my first box arrive?

We deliver with Royal Mail and usually boxes arrive within 4 working days. You can always see when your next box will be shipped in the My Account section, or in your confirmation email for trial boxes. 


Do I need to be in to receive my box?

No. Our boxes are designed to fit through most standard letterboxes and don't require a signature.


Where do you deliver?

We deliver to the whole of the UK using Royal Mail.


How do I pay?

When you sign up you will be invited to enter payment details. Currently we accept all major debit and credit cards through our payment provider Adyen, and also use a payment provider called GoCardless who operate a secure direct debit system.


Can I easily cancel my subscription?

We'd be sorry to see you go, but yes of course. You are able to cancel deliveries at any time in the Membership Settings section of the website. Just log into your account > Membership Settings > Stop my regular deliveries.


How do I redeem my Gift Voucher?

Go to https://www.simplycook.com/redeem and enter your voucher code, delivery details, email and create a new password then simply click 'Redeem'. This will set you up with an account so you can manage your gift boxes online.