Privacy Policy

We process personal information for certain legitimate business purposes, which include some or all of the following:

• where the processing enables us to enhance, modify, personalise or otherwise improve our services / communications for the benefit of our customers; this includes the use of cookies to enhance your experience on our website
• to identify and prevent fraud
to better understand how people interact with our website; this includes tracking aggregate and individual data in website analytics tools such as Google Analytics, Mixpanel and Hotjar‡
• to provide email communications which we think will be of interest to you; we track email communications in a tool called Intercom
• to determine the effectiveness of promotional campaigns and advertising

Any third party used for the above data processing is compliant with the General Data Protection Regulation (GDPR) and does not have the right to use or share your data further. Data processing agreements are in place with all third party providers.

Whenever we process data for these purposes we will ensure that we always keep your Personal Data rights in high regard and take account of these rights. You have the right to object to this processing if you wish, and if you wish to do so please click here. Please bear in mind that if you object this may affect our ability to carry out the tasks above for your benefit.

‡ More on Hotjar: 
Hotjar is an analysis tool that allow us to view a customer’s actions on the site and request feedback. The recording of a user’s actions is anonymised by not showing any text input, e.g. name and email address, and not storing your IP address; it is therefore not connected to your user account and not used for any sort of profiling. We use Hotjar to see how our customers interact with new features in order to improve these features. We have a data processing agreement in place with Hotjar that guarantees that they will not use the data for any other purpose.


We collect information directly from you in a number of ways. One way is through our use of ‘cookies’. Most websites use cookies in order to make them work, or to work more efficiently, as well as to provide information to the owners of the website. They help us to understand how our customers and potential customers use our website so we can develop and improve the design, layout, content and function of the site. Cookies are small text files that are placed on your computer’s hard drive by websites that you visit. They save and retrieve pieces of information about your visit to the website – for example, how you entered the site, how you navigated through the site and what information and documentation was of interest to you. This means that when you go back to a website, it can give you tailored options based on the information it has stored about you on your last visit.

Some of our cookies are used to simply collect information about how visitors use our website and these types of cookies collect the information in an anonymous form.

Where there is a login process relating to buying products or services from us we also use cookies to store personal registration information so that you do not have to provide it to us again on subsequent visits.

The rules about cookies on websites have recently changed. If you are uncomfortable with the use of cookies, you can disable cookies on your computer by changing the settings in the preferences or options menu in your browser. You can set your browser to reject or block cookies or to tell you when a website tries to put a cookie on your computer. You can also delete any cookies that are already stored on your computer’s hard drive. However, please be aware that if you do delete and block all cookies from our website, parts of the site will not then work. This is because some of the cookies we use are essential for parts of our website to operate. Likewise, you may not be able to use some products and services on other websites without cookies.

If you do not wish to accept cookies from our website, please leave this site immediately and then delete and block all cookies from this site.

Your rights

Under the GDPR you have a number of rights related to the processing of your personal data. These rights include the right to ask us to not use your data for marketing purposes, as well as the right to be forgotten. You can read more and exercise these rights here.

To view and edit your personal data, go to the Membership Settings section of My Account.

Last updated: 23rd May 2018